Blackboard Tutorials Blackboard Tutorials


Blackboard Student Orientation

Tutorials with Audio & Closed Captioning

The tutorials include audio, so turn on your speakers or plug in your headphones. If the captioning is on and you wish to turn it off, click the "x" in the upper right-hand corner of the captioning overlay. If captioning is off and you wish to have it on, click the small "cc" button in the bottom right-hand corner of the tutorial you are viewing.

The videos in these tutorials have been tested to work in the following web browsers:

  • Internet Explorer
  • Google Chrome
  • Safari


Help Center Help Center


Gardner-Webb Blackboard Information / Help Center Available 24 x 7

Blackboard users may receive assistance via the following support methods:

  • Gardner-Webb University has contracted with Campus Help to provide a 24x7 fully staffed Blackboard Support Center.

    Toll-free phone number – (855) 406-5336 or via chat


    Examples of services provided by the Help Desk:

    • How to allow pop-ups from Blackboard
    • How to send an email
    • How to post a discussion thread
    • How to access one’s course from WebbConnect


    Questions that should still be directed to Technology Services or the Registrar’s Office:

    Technology Services

    • Copying one instructor’s course to another instructor’s class
    • Resetting a course for an instructor
    • Technology Services – Locked/Disabled accounts
    • Technology Services - User name and/or password lookup

    Registrars' Office

    • Other questions related to course enrolment
    • Transcripts
    • Course coding for Blackboard in Banner

 Our phone number is 704-406-4647 and our email address is


User Guides


Username and Password Username and Password


Gardner-Webb Username and Password Help 

Obtaining your username and password for WebbConnect, GWU's personalized, one-stop online service community (gives access to email, academic services, online and web-enhanced classes): If you have forgotten your user name and password or have never received it, you may look it up by clicking here.

If you encounter an issue with retrieving your username and password please contact Tech Services at 704-406-4647 from 8 am until 5 pm Monday-Friday.

Technology Services has added an additional security measure to help insure your privacy.

It works like this:
You bring in person, mail or fax a signed form to Technology Services requesting an additional pin number to be added to your account. If you wish to participate, the optional pin election form is located under the "Maintain Information" menu on the left side of the WebbConnect home page. This form authorizes us to enter a couple of security items into your account.
  • On the form you will provide Technology Services with a 4 digit pin number, a question and answer that you make up.
  • Your signature will be required authorizing Technology Services to activate these additional security measures in your account.
  • When this additional information is entered into the administrative system, your pin number will be added to the "How do I get my username and password" lookup.
  • If you forget your pin, you will have to call Technology Services and give the question and answer that you originally gave us to get access to your pin.
  • It is very important that you remember your question and answer or you will be required to prove your identity in order to be get your pin.
  • Technology Services will keep the original signed document on file in case we have entered any of the information into the administrative system incorrectly.

 Learning and leadership for God and Humanity in a changing world





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